Provision of Services Regulations 2009

The Provision of Services Regulations 2009 came into force on 28 December 2009.  The Regulations apply to the majority of private sector businesses in the UK.  They apply to business-to-business and business-to-consumer services.

The Regulations impose obligations on businesses to make certain information available to customers, and to deal with customer complaints promptly.  They also prohibit discrimination against individual customers in the provision of servies on the basis of their place of residence.

The checklist below highlights the obligations that the Regulations impose on a business and the consequences for failing to meet those obligations.

If you wish to discuss the checklist or have any further questions about the Regulations, please contact us by email or by telephone on 01904 716000.