At Ware & Kay it is extremely important to us that we provide you with an excellent service. Although we always try to ensure your complete satisfaction we also recognise that on rare occasions there may be cause for complaint. At Ware & Kay we seek to ensure that we deal with any complaint in an open and objective way and to learn from it.

We are sorry if you are dissatisfied with the service provided. Click here to view full details of our Complaints Procedure for Ware & Kay Solicitors Ltd.

We will pass your complaint to Mr Peter Kay, our Client Services Director or Ms Johanne Spittle, our Deputy Client Services Director.

If Mr Kay or Ms Spittle was involved in the matter, the complaint will be passed to:-

• Mr Michael Peach, our Alternative Client Services Director (Wetherby); 
• Mrs Emma Elwess, our Alternative Client Services Director (Malton) or
• Mr David Hyams, our Alternative Client Services Director (York).